Monitoring – Maintain an overview
Continuous monitoring of all relevant portals and channels is crucial to recognise developments early and initiate appropriate measures if necessary. However, the mass of rating platforms makes it difficult for companies to maintain an overview at all times. Reputation+ provides all critical information at a glance in a clear dashboard. Monitor all relevant rating portals and check individual rating keywords important to your company. Thanks to the clear presentation, no detail is lost, and you can quickly and effectively take countermeasures in the event of undesirable trends.
Rating portals at a glance
Today there are many rating portals on which your community is active. In some industries, specific portals are highly relevant. General rating platforms provide customers with important information about products, brands, shops, and service providers. HR platforms are of great importance across industries when recruiting new employees. With reputation+, you no longer have to limit yourself to maintaining individual portals. Instead, check and keep relevant portals in a clear dashboard. Important information such as the overall score, the number of published reviews, and the development of the score can be seen at a glance. The information is updated daily and gives you a realistic insight into your current reputation at any time.
Individual ratings in detail
Individual ratings provide in-depth information that is not only of interest to customers or potential applicants but also gives companies insight into the procedures and processes within their own business. With reputation+, you can analyse and evaluate each rating in detail. Sentiment analyses help to classify statements as positive or negative and identify the underlying mood. Individual reviews can be sorted and edited according to various criteria, such as the publication date or the rating score. Each review is automatically saved and can be retrieved at a later point in time. Additional metadata of the reviews, such as information on the author and the platform, help to classify and evaluate the review.
Overview of important keywords
To check the status quo of your reputation, you should regularly check public reviews for essential keywords and combinations. You can also do this task comfortably and quickly with reputation+. Enter relevant keywords in the tool and see in the overview whether there are new hits in the search engines for the desired keywords. You can open the corresponding URL and analyse it in more detail with just one click. A simple traffic light system already informs you in the overview whether positive or negative reports predominate for a keyword. This way, you don’t have to check every report for its message and create capacities for other important tasks.